Application
This unit of competency defines the skills and knowledge required to operate as a member of a team, where operations and outcomes are dependent on the performance of the entire team, and applies to a range of team activities that are carried out within a section of a manufacturing, engineering or a related work environment.
Activities are interdependent in nature, with each team member providing a critical component of the output and effective interaction and collaboration between team members is required in order to achieve team goals.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Band: A
Unit Weight: 2
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Identify team goals and processes | 1.1 | Follow standard operating procedures and comply with work health and safety (WHS) requirements at all times |
1.2 | Identify team goals and requirements | ||
1.3 | Identify processes in place to assist in meeting team goals | ||
1.4 | Describe workflow and processes | ||
1.5 | Identify roles and responsibilities of team members | ||
1.6 | Identify relationships within team and with other work areas | ||
2 | Communicate and cooperate with team members | 2.1 | Use effective interpersonal skills to interact with team members and contribute to activities and objectives |
2.2 | Use formal and informal forms of communication effectively to support team achievement | ||
2.3 | Assist team members to ensure team achieves goals and requirements, as required | ||
2.4 | Respect diversity and value in team functioning | ||
2.5 | Recognise views and opinions of other team members and reflect in an accurate manner | ||
2.6 | Use workplace terminology in a correct manner to assist communication | ||
3 | Work as a team member | 3.1 | Perform tasks in accordance with organisational and team requirements, specifications and workplace procedures |
3.2 | Follow agreed reporting lines using procedures | ||
4 | Solve problems as a team member | 4.1 | Identify potential and real problems faced by team |
4.2 | Identify procedures for avoiding and managing problems | ||
4.3 | Solve problems effectively and in a manner which supports team functioning | ||
Foundation Skills
This section describes those required skills (reading, writing, oral communication and numeracy) that are essential to workplace performance in this unit of competency.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range Statement
This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. | |
Team goals include one (1) or more of the following: | production or manufacturing output deadlines and timelines resource use performance mistake elimination targets process improvements maintenance activity safety levels |
Effective interpersonal skills include one (1) or more of the following: | basic listening and speaking skills use of terminology and jargon giving and receiving feedback interpreting instructions verbal and non-verbal modes and methods of communication managing communication breakdowns and barriers applying basic principles of effective communication |
Formal and informal forms of communication include one (1) or more of the following: | meetings documentation updates handover signage discussion explanations demonstration electronic |
Diversity includes one (1) or more of the following: | ethnicity age gender ability / disability opinions / beliefs sexual orientation language status in the organisation level of expertise |
Workplace terminology is specific to the processes and equipment used in the workplace including one (1) or more of the following: | equipment processes workplace areas staff and procedures |
Competency Field
Communication